This document is provided for informational purposes. Official legal information (company name, registration number, registered office, publisher, host) must be completed by AYO before publication.
1. Data controller
The data controller is AYO ([To be completed by AYO]).
2. Data collected
Account data: first name, last name, email, phone, country.
Shipping data: origin, destination, declared contents, weight, dimensions, recipient details.
Technical data: connection logs and browsing data necessary for the security of the service.
3. Purposes
Creation and management of the customer account and receiving address.
Execution of transport, parcel tracking, and related notifications.
Customer support, fraud prevention, and compliance with legal and customs obligations.
4. Recipients
Data may be shared with carriers, logistics providers, and customs authorities when required for shipping.
No data is sold to third parties.
5. Retention period
Account data is kept for the duration of the customer relationship, then archived according to applicable legal retention periods.
6. Your rights
You have the right to access, rectify, erase, restrict, object to, and port your data.
To exercise these rights, write to [To be completed by AYO] or contact support from your customer account.
7. Security
Access to data is restricted based on user roles. A customer's shipping information is only accessible to that customer and authorized staff.
Public tracking only reveals limited status information, with no personal data about the recipient.