This document is provided for informational purposes. Official legal information (company name, registration number, registered office, publisher, host) must be completed by AYO before publication.
1. Purpose
These terms govern the use of the parcel receiving, transport, and tracking services offered by AYO ([To be completed by AYO]) between France, Côte d'Ivoire, and Benin.
By creating an account or entrusting a parcel to AYO, the customer accepts these terms.
2. Customer account and AYO address
Opening an account grants access to a receiving address and a unique customer code used to identify parcels.
The customer is responsible for the accuracy of the information provided and for keeping their credentials confidential.
3. Parcel handling
A parcel is taken into custody once it has been effectively received at an AYO location and linked to the customer's account.
Goods prohibited from transport (dangerous, flammable, illegal, or restricted items) are refused.
4. Pricing and billing
Estimates provided by the simulator are indicative. The final rate is established after the parcel is weighed and measured.
For air freight, the billed weight corresponds to whichever is higher between the actual weight and the volumetric weight. For sea freight, billing is based on the parcel's actual volume (in m³).
Any duties and taxes required by customs authorities remain the responsibility of the customer or the recipient.
5. Lead times
The lead times communicated are estimates and may vary depending on carrier availability, customs formalities, and exceptional circumstances.
6. Liability
AYO's liability is engaged within the limits provided for by the regulations applicable to international transport.
7. Claims
Any claim must be sent to AYO support as soon as possible after the delivery date or the expected delivery date.
8. Governing law
Governing law and competent jurisdiction: [To be completed by AYO].